1. Account Verification

All store owners must provide valid Ghana Card identification and physical store details (address, city, region) unless operating as an online-only business. Online stores must provide business registration documents. NoxManage reserves the right to verify all information and may request additional documentation.

2. Payment Processing

All payments are held in escrow until delivery confirmation. Store owners receive funds only after:

• Customer provides verification code upon delivery
• 2-hour dispute window has passed without complaint
• For online stores: 48-hour verification period completes

3. Store Rating System

Stores receiving 5 verified negative reviews will be automatically suspended. Suspended stores:

• Cannot process new orders
• Undergo manual review by NoxManage
• May be permanently banned with funds held for 30 days

4. Dispute Resolution

Store owners may submit disputes with evidence if customers refuse to provide verification codes. Required evidence includes:

• Delivery confirmation with timestamp
• Communication records with customer
• Photographic evidence of delivered goods

5. Fund Transfers

Approved earnings can be transferred to:

• Registered Mobile Money (MTN, Vodafone, AirtelTigo)
• Verified Ghanaian bank accounts
• Processing time: 1-3 business days

6. Intellectual Property Rights

As a vendor on NoxManage:

• You retain ownership of all original content you upload (product images, descriptions)
• By listing items, you grant NoxManage a non-exclusive license to display and promote your content
• You warrant that all content is owned by you or you have proper authorization
• NoxManage may remove content that infringes on third-party rights

7. Account Termination

By Vendor: You may close your account at any time by contacting support. Pending transactions must be completed first.

By NoxManage: We may suspend or terminate accounts for:

• Violation of these terms
• Fraudulent activity
• Repeated customer complaints
• Legal/regulatory requirements

• Pending orders must be fulfilled or refunded
• Valid earnings will be paid out within 30 days
• Account data may be retained for legal/compliance purposes

8. Force Majeure

NoxManage shall not be liable for failures or delays in service due to:

• Natural disasters
• Government actions
• Telecommunications failures
• Power grid disruptions
• Civil unrest
• Other events beyond our reasonable control

• Escrow funds will remain protected
• We will notify vendors of service impacts
• Dispute timelines may be extended accordingly

9. Data Security

All sensitive information is encrypted using AES-256 encryption. Store owners must:

• Use strong passwords (changed every 90 days)
• Enable two-factor authentication
• Report suspicious activity immediately