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Comprehensive Information Security & Privacy Commitment
At NoxManage, we operate under a comprehensive data protection framework that integrates legal compliance, ethical responsibility, and technical excellence. As a critical component of the NoxMall ecosystem serving businesses across 21 African nations, we recognize that data protection is not merely a regulatory requirement but a fundamental pillar of trust in the digital economy.
Our philosophy centers on three core principles: Transparency in how we handle your data, Accountability in our data protection practices, and Empowerment in giving you control over your personal information. We believe that robust data protection is essential for fostering innovation, enabling commerce, and building sustainable digital ecosystems across Africa.
Processing required to fulfill our contractual obligations to provide you with business management services, payment processing, and marketplace access.
Compliance with Ghanaian laws including the Data Protection Act 2012, Companies Act 2019, and tax regulations requiring specific data retention and reporting.
Our fraud prevention system employs multi-layered verification processes:
Cross-referencing submitted documents with government databases and third-party verification services
Monitoring transaction patterns and user behavior for anomalies using machine learning algorithms
Advanced document authenticity checks including hologram detection and metadata analysis
We adhere to a strict "need-to-know" basis for any data sharing. When sharing is absolutely necessary, we implement data minimization techniques including anonymization, pseudonymization, and aggregation to protect individual identities while still achieving the necessary business or legal objective.
We share transaction data with certified payment processors under strict contractual obligations:
Limited shipping information shared with delivery services:
Strict protocols for responding to legal requests:
| Data Category | Retention Period | Legal Basis | Disposition Method |
|---|---|---|---|
| Account Registration Data | 7 years after account closure | Tax & Commercial Law | Secure deletion after retention period |
| Financial Transactions | 10 years | Ghana Revenue Authority Requirements | Archived with encryption |
| Communication Records | 3 years | Dispute Resolution | Anonymization after 1 year |
| Marketing Preferences | Until withdrawal of consent | User Consent | Immediate deletion upon request |
When data is no longer needed in identifiable form, we employ sophisticated anonymization methods:
Replacing identifying fields with artificial identifiers, maintaining data utility while protecting identity
Combining individual data points into statistical summaries for analytics while eliminating personal identifiers
As we operate across 21 African countries, we maintain compliance with diverse legal frameworks:
ECOWAS Supplementary Act on Personal Data Protection
Kenya Data Protection Act 2019 & similar frameworks
SADC Model Law on Data Protection alignment
Information Security Management
Privacy Information Management
Payment Card Security
Data Protection Best Practices
You can request your data in structured, commonly used, and machine-readable formats:
Procedures for correcting inaccurate or incomplete data:
You can restrict how we process your data during verification of accuracy, legal claims, or objection periods
Right to human intervention for significant automated decisions affecting your business operations
48-hour preliminary review of reported issues with evidence preservation
Formal written notice detailing allegations and potential consequences
7-business day window for submitting evidence and explanations
Examination by compliance committee with relevant expertise
If you disagree with a decision regarding your account, you have the right to appeal:
When data transfers occur across international borders within our 21-country operational area, we implement:
EU-approved contractual clauses for data protection in international transfers
Internal policies ensuring consistent data protection across all NoxMall entities
Email: dpo@noxmanage.com
Phone: +233 XX XXX XXXX
Hours: Mon-Fri, 8:00 AM - 6:00 PM GMT
Ghana: Data Protection Commission
You have the right to lodge complaints with relevant data protection authorities in your country
This Data Protection Framework is a living document that evolves with technological advancements, regulatory changes, and user feedback. We conduct annual reviews and updates to ensure continued excellence in data protection across the NoxMall ecosystem.