Intermediate9 min read

Orders & Appointments System

Handle customer orders and service appointments efficiently

Last updated: Nov 15, 2023

Author: Operations Team

Category: store

Step-by-Step Guide

1. Order Processing Flow

Customer places order → You receive notification → Confirm order → Process → Deliver → Mark completed

Detailed Steps:

Customer places order on NoxMall
You receive instant notification
Confirm order within 24 hours
Process and prepare order
Update delivery status
Mark as completed after delivery

2. Appointment Management

Customer books appointment → You confirm → Service delivered → Mark completed

Detailed Steps:

Customer books appointment via your store
You receive booking notification
Confirm appointment time
Prepare for service delivery
Mark as completed after service

3. Auto-Cancellation Rules

Orders/appointments auto-cancel if not completed by deadline → Prepaid amounts automatically refunded

Detailed Steps:

System sets completion deadlines
Auto-cancels if not marked complete
Automatic refunds for prepaid orders
Notification sent to both parties
Record kept for reference

4. Customer Communication

Send order confirmations → Shipping updates → Service reminders → Follow-up requests

Detailed Steps:

Automated order confirmations
Shipping/delivery updates
Appointment reminders
Follow-up for feedback
Customer support access

Pro Tips & Best Practices

Set realistic processing times
Communicate delays proactively
Send thank you messages
Request reviews after completion
Offer loyalty discounts

Important Warnings

Don't ignore order notifications
Meet agreed deadlines
Handle disputes professionally
Keep customer data secure
Don't share customer information

Quick Actions

Related Guides

Complete Store Management

12 min read

Team & Staff Management

7 min read

Need Help?

Our support team is here to help you implement this guide.

Guide Stats

Steps

Tips

Intermediate

Level

9 min read

Duration

Ready to Implement This Guide?

Start applying these steps to grow your business on NoxManage today.

Intermediate9 min read

Orders & Appointments System

Handle customer orders and service appointments efficiently

Last updated: Nov 15, 2023

Author: Operations Team

Category: store

Step-by-Step Guide

1. Order Processing Flow

Customer places order → You receive notification → Confirm order → Process → Deliver → Mark completed

Detailed Steps:

Customer places order on NoxMall
You receive instant notification
Confirm order within 24 hours
Process and prepare order
Update delivery status
Mark as completed after delivery

2. Appointment Management

Customer books appointment → You confirm → Service delivered → Mark completed

Detailed Steps:

Customer books appointment via your store
You receive booking notification
Confirm appointment time
Prepare for service delivery
Mark as completed after service

3. Auto-Cancellation Rules

Orders/appointments auto-cancel if not completed by deadline → Prepaid amounts automatically refunded

Detailed Steps:

System sets completion deadlines
Auto-cancels if not marked complete
Automatic refunds for prepaid orders
Notification sent to both parties
Record kept for reference

4. Customer Communication

Send order confirmations → Shipping updates → Service reminders → Follow-up requests

Detailed Steps:

Automated order confirmations
Shipping/delivery updates
Appointment reminders
Follow-up for feedback
Customer support access

Pro Tips & Best Practices

Set realistic processing times
Communicate delays proactively
Send thank you messages
Request reviews after completion
Offer loyalty discounts

Important Warnings

Don't ignore order notifications
Meet agreed deadlines
Handle disputes professionally
Keep customer data secure
Don't share customer information

Quick Actions

Related Guides

Complete Store Management

12 min read

Team & Staff Management

7 min read

Need Help?

Our support team is here to help you implement this guide.

Guide Stats

Steps

Tips

Intermediate

Level

9 min read

Duration

Ready to Implement This Guide?

Start applying these steps to grow your business on NoxManage today.