NoxManage Help Center

Everything you need to manage your business on Africa's premier commerce platform

Serving 21 African Countries

Try searching: "wallet setup", "team management", "withdrawal", or "store sharing"

0.5
Commission Fees
21
African Countries
24h
Approval Time
30
Max Items/Services

Browse Help Topics

Getting Started & Account Setup

Wallet & Payments

Store Management

Team & Staff Management

Orders & Appointments

Platform Features

Quick Setup Guides

Complete Setup Guide

  • 1. Sign up and verify with Ghana Card
  • 2. Wait for account approval (typically 24-48 hours)
  • 3. Select business type (Products or Services)
  • 4. Complete store setup with location and description
  • 5. Set up wallet PIN
  • 6. Add products/services (up to 30 items)
  • 7. Share your store link with customers

Withdrawal Process

  • 1. Go to Profile → Wallet
  • 2. Select withdrawal method (Bank/MOMO/Crypto)
  • 3. Enter recipient details
  • 4. Input withdrawal amount
  • 5. Enter your secure PIN
  • 6. Submit and wait for processing
  • Note: Only online balances can be withdrawn

Team Member Setup

  • 1. Click Profile → Team Management
  • 2. Enter team member's details
  • 3. Set permissions and access levels
  • 4. Team member receives WhatsApp invitation
  • 5. They sign up via the invitation link
  • 6. They access their own dashboard
  • Note: Financial data access is restricted by default

Frequently Asked Questions

What's the difference between NoxMall and NoxManage?

NoxMall is the consumer marketplace where customers shop. NoxManage is the business management platform where sellers/manage their stores, inventory, bookings, and teams.

How long does account approval take?

Typically 24-48 hours. Our system verifies your Ghana Card and business details. You'll be notified via email/WhatsApp once approved.

Why can't I withdraw cash payments from my store?

Wallet withdrawals only apply to online payments. Cash payments received at your physical store remain as cash and aren't processed through the platform.

What happens if I don't complete an order/appointment on time?

Orders/appointments auto-cancel if not completed before the deadline. Any prepaid amounts are automatically refunded to the customer.

How do customers find my store?

1. They can search for you on NoxMall.com marketplace 2. You can share your unique store link/QR code from your dashboard 3. Your products/services appear in relevant categories on NoxMall

Is there a commission on sales?

No! NoxManage has 0.5 commission. You keep 100% of your sales. We only earn from optional premium features and subscriptions.

Still Need Help?

Our support team is ready to help you with any questions about NoxManage, from technical issues to business strategy advice.

Call Support

+233 50 250 3934

Monday - Friday, 8am-6pm GMT

WhatsApp support available

Email Support

support@noxmanage.com

24-hour response guarantee

Include your store ID for faster help

Live Chat

In your dashboard

Access from NoxManage dashboard

Monday - Sunday, 6am-10pm GMT

Important Reminders

Never share your wallet PIN Withdrawals take up to 24 hours Share your unique store link

📱 NoxMall vs. 🏪 NoxManage

NoxMall (For Customers)

  • • Browse and shop for products/services
  • • Mobile app and website
  • • Customer reviews and ratings
  • • Order tracking
  • • Discover local businesses

NoxManage (For Businesses)

  • • Manage store and inventory
  • • Process orders and appointments
  • • Handle team members
  • • Wallet and financial management
  • • Business analytics

NoxManage is part of the NoxMall ecosystem, serving businesses across 21 African countries.

Remember: 0.5 commission • Ghana Card verification required • Keep your wallet PIN secure